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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elanda Thomas

May 1, 2025

5  out of  5
rating by Elanda Thomas
"Justin did a excellent job with providing great help, customer service, and he gave me wonderful suggestions. You have such a awesome team of people working for you and I love how they seem to really care about the customer and providing good service."
We responded:
"Elanda, thank you for the opportunity to earn your business. We hope to serve you for a lifetime as we appreciate you! - Austin"
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reginald white

May 1, 2025

5  out of  5
rating by reginald white
"Great experience. Jacob from State Farm was very informative and genuine. Absolutely was a joy to talk to him about some great insurance with some of the best rates. Thank you so much Jacob."
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Shea Price-Mitchell

April 30, 2025

5  out of  5
rating by Shea Price-Mitchell
"Great service and very professional"
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Elise Cochran

April 26, 2025

5  out of  5
rating by Elise Cochran
"Jacob was incredibly helpful and did a great job assisting my friend and I to find the best renters insurance policy. Thank you for your help!!"
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Oloh Samuel

April 22, 2025

5  out of  5
rating by Oloh Samuel
"Justin was a great help and provided outstanding customer service."
We responded:
"Thank you so much for your kind words! We're proud to have Justin on our team—his commitment to outstanding customer service is exactly what we strive for every day. We appreciate you taking the time to share your experience!"
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Andrew Crow

April 21, 2025

5  out of  5
rating by Andrew Crow
"Ben Williams with Austin Cooley State Farm insurance got me a great rate and made the whole process easy and stress free, top notch customer service. Highly recommend this agency!"
We responded:
"Thank you for the glowing review! We're proud to have professionals like Ben Williams representing our State Farm team. His ability to simplify the process while delivering top-notch service is a reflection of our agency’s commitment to excellence. We sincerely appreciate your recommendation!"
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Skyler Waters

April 18, 2025

5  out of  5
rating by Skyler Waters
"I reached out regarding past payment records and possible future quotes, Rhianna was very helpful and provided me with the exact information I needed. I was told it may take a few days which was expected.. yet I received the follow up email LESS than 24 hours after my original call. Amazing customer service. I will definitely continue to use this office in the future and would 100% recommend to friends."
We responded:
"Thank you so much for taking the time to share your experience! Rhianna’s dedication to prompt and thorough service is a shining example of our team's commitment to excellence. We're so glad she exceeded expectations and provided the information you needed so quickly. Your continued trust and recommendation mean a great deal to us!"
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Alvin Patterson

April 15, 2025

5  out of  5
rating by Alvin Patterson
"I received excellent service from Justin. I had to add a vehicle to my policy. He made it seemless. His customer service was above and beyond anything I have experienced in a long time."
We responded:
"Thank you for sharing this wonderful feedback! We're proud to hear that Justin provided such outstanding service and made the process of adding your vehicle seamless. Going above and beyond is exactly what we aim for, and it's gratifying to know Justin delivered on that commitment. We truly appreciate the opportunity to serve you!"
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Brianna Claire

April 14, 2025

5  out of  5
rating by Brianna Claire
"Great service! Brad made the process of getting auto insurance very easy and seamless for me. Can’t recommend enough!"
We responded:
"Thanks so much for the kind words! We're glad to hear Brad made your auto insurance experience easy and seamless. We appreciate the recommendation!"
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Yolanda Sims-Sullivan

April 11, 2025

5  out of  5
rating by Yolanda Sims-Sullivan
"Brad was extremely professional and assisted me with my insurance needs. Along with a wonderful phone presence. I thank you for all that you did today. Truly appreciate you."
We responded:
"Thank you for the thoughtful review! We're so glad to hear Brad provided professional and helpful service with a great phone presence. We truly appreciate your kind words and the opportunity to assist you!"
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Darlene Davis

April 11, 2025

5  out of  5
rating by Darlene Davis
"Austin is a very nice person. Helps with all your concerns. Thanks for your help today!"
We responded:
"Thank you for your kind words, Darlene! I truly appreciate it and am glad I could assist you. If you ever need anything, please feel free to reach out. Your support means a lot! "
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Dena Shaw

April 9, 2025

5  out of  5
rating by Dena Shaw
"Mr. Brad Brevet is an exemplary representation of State Farm Insurance Company. I am submitting the highest of commendations and recognition for Mr. Brevet. Because of his professionalism, confident knowledge, and, above all, his integrity, I am now a loyal client of State Farm Insurance Company. All my respects due him. Dena Shaw"
We responded:
"Thank you for your incredible feedback! We’re honored to have Brad on our team—his professionalism, knowledge, and integrity truly shine through in everything he does. We’re grateful for your trust and are proud to have you as a loyal State Farm customer. Your kind words mean a great deal to us and to Brad!"
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ben fuller

April 7, 2025

5  out of  5
rating by ben fuller
"I’m a new customer and have spoken with Ben and Rihanna, and they were both super helpful. I would highly recommend calling them for your car insurance needs."
We responded:
"Thank you for the warm recommendation! We're so glad to hear that Ben and Rhianna were able to help make your experience a great one. We’re excited to have you as a new customer and appreciate you choosing our team for your car insurance needs!"
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Nicole Maillard

April 7, 2025

5  out of  5
rating by Nicole Maillard
"Just signed with State Farm and Jacob Bettis was absolutely attentive and there for me for any questions and always available to get things done! He is very courteous and well mannered and a joy to work with!"
We responded:
"Thank you for the kind words! We're so glad to hear Jacob Bettis made your experience a positive one. His attentiveness, professionalism, and great attitude are exactly what we strive for. We’re excited to have you with State Farm and appreciate you trusting us!"
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Joseph Hilliard

April 4, 2025

5  out of  5
rating by Joseph Hilliard
"Rhianna was extremely helpful. She answered my questions and helped me change my policy to best fit my family’s needs."
We responded:
"Thank you for the feedback! We're glad to hear that Justin was able to answer your questions and meet your needs effectively. If there's anything else you need, just let us know!"
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Senneth Duggar

April 4, 2025

4  out of  5
rating by Senneth Duggar
"I don't know Austin personally but I can attest to his knowledge of insurance and his willingness to help."
We responded:
"Thank you for the kind words! We're glad you had a great experience and appreciate your trust in us. We're always here to help however we can!"
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Pam Ray

April 3, 2025

5  out of  5
rating by Pam Ray
"Awesome people!!!!! Very helpful Saved me lots of money Thanks guys Will definitely recommend you guys"
We responded:
"Thank you so much for the kind words! We’re glad we could help and save you some money—that’s what we’re here for. We truly appreciate the recommendation and look forward to being here whenever you need us! "
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Donald Barron Fowler

March 31, 2025

5  out of  5
rating by Donald Barron Fowler
"Absolutely amazing service! I cant thank them enough for their time and expertise!"
We responded:
"Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our team. We appreciate your trust and are always here to help!"
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Dr. Trenita Nichols

March 28, 2025

5  out of  5
rating by Dr. Trenita Nichols
"I had the pleasure of working with Ms. Garrison at State Farm when I needed assistance with canceling my insurance policy, and I cannot recommend her highly enough! From the moment I reached out, she was incredibly patient, professional, and understanding of my situation. Ms. Garrison walked me through the entire cancellation process step by step, ensuring I understood all the details and answered any questions I had. She made what could have been a stressful and confusing task so much easier. Her communication was clear, and she was very attentive, checking in to make sure everything was handled to my satisfaction. I truly appreciated how Ms. Garrison made the entire experience smooth and hassle-free. It’s not every day you come across such excellent customer service. If you’re ever in need of assistance at State Farm, I highly recommend reaching out to Ms. Garrison—she’s outstanding! Thank you, Ms. Garrison, for your exceptional service!"
We responded:
"Thank you for your thoughtful review! We're so glad to hear that our State Farm team provided such outstanding service and made the process smooth and stress-free for you. Exceptional customer care is what we strive for, and we truly appreciate your kind words and recommendation. We'll be sure to share your feedback."
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Christy Callahan

March 28, 2025

5  out of  5
rating by Christy Callahan
"Ben was very informative and gave me all the information i needed to make the best choice for insurance for my mother. Thank you."
We responded:
"Thank you for your feedback! We're glad to hear that Ben provided the information you needed to make the best choice for your mother’s insurance. We appreciate your trust and are always here to help!"
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Sammie Johnson

March 27, 2025

5  out of  5
rating by Sammie Johnson
"I do appreciate Justin helping me with my insurance thanks Justin"
We responded:
"Sammie, we are always here to help in any way that we can! Thank you so much for taking the time to share this great feedback with our office! We appreciate you! - Austin"
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Adrienne Acker

March 27, 2025

5  out of  5
rating by Adrienne Acker
"Ben was great making sure I received the best rates. Great Customer Service!!"
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Charene Zachery

March 26, 2025

5  out of  5
rating by Charene Zachery
"Thank you, Brad for all your help with starting my new insurance Issues I greatly appreciate your services. It was a pleasure working with you."
We responded:
"Thank you for your kind words! We're happy to hear that Ben provided a great experience while setting up your new coverage. We truly appreciate your referrals and look forward to assisting you and your friends in the future!"
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Brandon Sims

March 25, 2025

5  out of  5
rating by Brandon Sims
"Dear Brad, Thank you very much for your assistance in adding additional vehicles to my existing policy. I appreciate the time you took to ensure everything was handled properly while also respecting my time. Exceptional customer service and professionalism are invaluable in this industry, and your efforts truly exemplify this. I consistently have a positive experience with Austin Cooley, and your contribution has further enhanced that experience. Best regards, Brandon Sims"
We responded:
"Thank you for your kind words! We truly appreciate your trust in us and are glad we could assist you in adding your vehicles with ease. Exceptional service is always our goal, and we're thrilled to hear that our State Farm team continue to provide a positive experience for you. If you ever need anything else, don’t hesitate to reach out!"
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Bella Barcode Fitness

March 24, 2025

5  out of  5
rating by Bella Barcode Fitness
"I want to take a moment to recognize Austin Cooley for there outstanding service and unwavering dedication. Over the past years , they have been an incredible support, demonstrating not only deep knowledge and understanding of the policies I’ve put in place but also a genuine commitment to exceptional customer service. The Staff kindness, persistence, and professionalism have made a lasting impression on me. It’s rare to find an insurance company who truly listens, cares, and goes the extra mile to ensure everything is handled smoothly. Because of there dedication . The world needs more people like Austin Cooley and his staff. The entire team is incredibly attentive and always provides excellent customer support. Justin, Rhianna in particular, has always done a fantastic job—extremely professional, knowledgeable, and truly cares about helping clients. Thank you so much Danesa white"
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to recognize our State Farm team. Providing exceptional service and genuine care for our customers is always our top priority, and we're thrilled to hear that we have made such a positive impact. Your support and trust mean the world to us—we're grateful to have you as part of our State Farm family!"